email | github | linkedin

Joshua P. Mervine

Technical leader with over twenty years of experience. Currently focused on reliability, compliance, automation and tooling. Experience includes development leadership and architecture, process management and project management, application design and development, release process and automation and systems engineering. Strengths include communication, collaboration, problem solving, as well as mentoring and leading technical staff.

I want to create useful things for useful people, and in doing so help useful people become more useful.


If you’re looking for all the buzz words or to have a discussion about algorithms, I’m probably not the right candidate for you. I specialize in learning what I need to know to solve the problem at hand.

That said, if you need the buzz words, here’s a few.

Experience - Open Source Projects (a.k.a Nights and Weekends)

Over the last decade or so, I’ve worked quite actively on several open source projects, some by contract and some just for fun. Aside from the highlighted project below, have a ton of stuff on Github, as I use it as a bit of a scratch directory.


BootstrapCDN is an open source web site, focused on easily and reliably deliver Bootstrap client design framework to the public in a free and open source capacity. I work closely with the developers of Bootstrap, Font Awesome and Bootswatch, delivering updates and site enhancements as necessary. is a small extension to that I created to bring a easy to use web interface to the project. Unlike many other side projects, it has gained some traction and sees a fair amount of use.

Experience - Day Job

Lead SRE, Observability - MuleSoft / Salesforce

February 2021 - Current

Sr. Manager, Production Services - Heroku / Salesforce

May 2017 - May 2021


Lead SRE - Heroku

May 2015 - May 2017

Site Reliability Architect - YP Holdings LLC

August 2014 – April 2015

Working as a bit of a “Swiss Army Knife”. This role was created for me so that I could aid Operations in employing development best practices, while assisting in cleaning up existing automation and designing and building additional automation for the future.

Associate Director of DevOps - YP Holdings LLC

May 2011 – August 2014

Managed a small team of elite engineers, focused on performance, stability, automation and release processes for (a top 50 trafficked site with over 30 million unique visitors monthly). Providing architectural input for Ruby, Rails, Sinatra, Node.js and surrounding technologies.

Team Manager of Operations - Walt Disney Parks & Resorts Online

January 2010 – May 2011

Managing seven Web Developers and Java Engineers, both on- and off-shore (India), responsible for maintaining, and dozens of associated international sites in a high pressure 24/7 operations group. Working closely with Production, Quality Assurance, Systems Engineers and Business partners to ensure solid communication and processes, allowing for high quality code delivery with limited resourcing and short time lines.

December 2006 – December 2009

Developing and implementing processes and procedures to streamline product life cycle from inception to release. Working closely with Development, Product Management, Quality Engineering, Change Management and Systems Engineering to ensure communication and expedite processes allowing for rapid development and release of new and existing products. Responsible for building and releasing over 50 web applications and 15 Windows client applications.

July 2005 – November 2006

Conceptualized and built out a 130+ machine development data center. This was an 18 month project from start to finish, which resulted in a fully functioning parallel development environment allowing development to triple its overall productivity.

January 2002 – June 2005

Maintained relationship with Product Management, Quality Engineering and System Engineering, ensuring success throughout the product life cycle. Position required management of two engineers responsible for maintaining updates to customer facing production code bases for, EarthLink Website and many other supporting web properties.

March 1998 – January 2002

Held progressively higher levels of responsibility as technical proficiency increased. Led and participated in major web projects associated with our customer portal and supporting products.

June 1996 – September 1996

Researched and developed a teen focused sub-site of EarthLink’s main site; TeenZone. Duties included all HTML programming, copy-writing and interface layout. This site released and was a successful section of EarthLink’s early web content.

Download PDF